Delivery Protocol

 A delivery should be carried out in a very specific manner.

Volunteers are instructed to leave the grocery items at the door and step back six feet as per social distancing guidelines. The client can then bring their groceries into the home, and leave cash or a cashier’s check in its place. If the client (or a loved one) has paid for the order electronically, the client can simply bring their items inside and enjoy!

Clients should never pay the volunteer with cash or cashier’s check before delivery. Clients should also never give out credit/debit card information. If a volunteer asks for this before delivery, please contact your local state coordinator.

We currently cannot accept credit, debit, or EBT SNAP cards for purchases.

Volunteer Requirements:

Please be aware that we are updating our volunteer standards to prevent transmission of infection. Volunteers must:

(a) be 18 years of age or older, unless accompanied by a parent/guardian.

(b) not have been in contact with anyone who tested positive for COVID-19.

(c) not have traveled outside of the country in the last 14 days.

(d) not display any symptoms of illness (major symptoms include fever, cough, shortness of breath).

(f) practice social distancing and good hand hygiene.

(g) wear masks or alternatives (scarves, bandanas, etc.) when available. The CDC now recommends you wear cloth masks when in public spaces.

Volunteer Guidelines/Expectations:

(a) find a partner to volunteer with (i.e. family member, friend) to ensure your own safety, but also maintain social distancing.

(b) carry cash change (in increments of $1, $5, $10 bills and/or coinage). If clients are paying cash upon delivery, we want to ensure that they receive their items and only pay the amount on the receipt – with no extra delivery charges or fees.


The Center for Disease Control (CDC) does not recommend wearing gloves while running errands (i.e. grocery shopping).

If you ever feel that your safety is compromised, or have any questions whatsoever, do not hesitate to contact your state coordinator!

Click the button above if you would like to register to volunteer by driving/delivering or coordinating locally!

Click the button above if you would like to register to sponsor (pay for) items for someone who cannot afford them!


to our volunteers

Shopping Angels could not exist without our volunteers. When you sign up to volunteer for Shopping Angels, we will contact you as soon as a client near you requests assistance. When that happens, you will receive instructions on how to proceed.

If you are at-risk, or simply cannot volunteer by picking up or delivering items, you may also volunteer in a more administrative role by joining the state’s coordination team or by sponsoring a person in need. Be sure to contact your State Coordinator for more information!

The safety of volunteers and clients are our first priority. If a volunteer ever feels their safety is compromised or endangered, he or she should cease activity immediately and contact the State Coordinator.


Aliso Viejo, CA

“I want to help the seniors and do my part to help out our community. Unfortunately, a lot people forgot about our seniors and they are the ones that really need help during these hard times.”

Andy’s favorite part about being a Shopping Angels is “shopping for our seniors and especially seeing the smile on their faces.”

“I remember shopping for one of the seniors, and at that time all the toilet paper was completely sold out at every store. I really felt bad for her because she had a medical condition where she actually needed the toilet paper. So, I drove all the way back home and I returned back to her house with the toilet paper I brought from my house and I gave it to her. She was so happy that she was crying when I gave it to her, and she thanked me multiple times. That made me almost want to cry because she was crying; nevertheless, everything worked out and I was happy to help her.”



Los Angeles, CA

“Volunteering is a powerful act – it can build community, combat depression and keep you active! Especially now when there are so many things out of our control, sharing your time and resources with others is even more impactful.”
Katie says that she “really appreciates the thoughtful notes and appreciative words of the people I assist!”
She is also “just glad to be useful during a time that’s stressful on us all.”


Los Gatos, CA

I saw how many people in our community felt helpless when the virus first entered our community, myself included. I hated feeling like a victim and knew that in order to fight that feeling, I would need to get out there and help others. After seeing the Shopping Angels Facebook group, I saw the opportunity to do some good with those who need it the most.”

Jeff’s favorite part about being a Shopping Angels is “helping out those who are most at risk and knowing that one shopping trip is keeping one family safer.”

“While shopping for the families, some of the regular staff at the local Trader Joe’s noticed the quantity of food and asked me if I worked for a food bank or was volunteering. After describing Shopping Angels, they were also interested in helping and asked me how they could join!”


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